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Crazy Aaron's Puttyworld - FAQ and Help
About Crazy Aaron's Puttyworld
· Is Crazy Aaron a real person?
· Where is Crazy Aaron's Puttyworld located?
· What am I supposed to do with Crazy Aaron's Thinking Putty?
· If I bring the Thinking Putty to work with me, will people think that I am incredibly cool?
· This sounds whole thing sounds crazy, like a scheme to take over the world through fluoridated water supplies. Are you off your rocker?
Thinking Putty Information
· How much Thinking Putty is inside each tin?
· Is Thinking Putty non-toxic?
· Is Thinking Putty safe for use by children?
· Is Thinking Putty available in stores? Can I sell Thinking Putty in my store?
· There is Thinking Putty stuck in my shirt/pants/rug/sofa/sheets! How can I remove it?
· Can Thinking Putty stain fabric?
· Does Thinking Putty dry out?
· Is Thinking Putty like Gak™, Floam™, Noise Putty™, Slime™, Mars Mud™, or Goo?
· Can I bring Thinking Putty through airport security or onto an airplane?
· Will Thinking Putty leave a residue on my hands? Does it smell bad?
· After lots of use and love, my Thinking Putty has gotten rather dirty. How can I remove bits of hair/dirt/fuzz from my Thinking Putty?
· Can you make custom colored Thinking Putty?
· Do you provide customized product for promotional or corporate use?
· What is this stuff? Where did it come from?
Order Status
· Has my order shipped?
· How do I track my order?
· My order never arrived.
· An item is missing from my order. I received the wrong color.
 
Payment and Sales Tax
· What are my payment options?
· Do I have to pay sales tax?
· Do I have to pay duties or VAT on my purchase from outside the United States?
Gifts and Gift Certificates
· Do you offer gift wrap? What does it look like?
· I only want to gift wrap a few items in my order. How do I do it?
· What information is on the packing slip of the gift recipient?
· How do I purchase a Gift Certificate?
· How do I redeem a Gift Certificate?
Shipping and Returns
· What are your shipping charges?
· How quickly will you ship my order?
· Which items do you have in stock?
· Do you ship to my country? How much will it cost? How long will it take to arrive?
· Can you expedite international shipments? I need mine right away!
· Do I have to pay duties or VAT on my purchase from outside the United States?
· Do you ship to APO/AFO addresses?
· Do you ship to Hawaii and Alaska?
· I'm unhappy with my Thinking Putty, and I want to return it.
Privacy and Security
· Is my online order secure?
· What is your Privacy Policy?


About Crazy Aaron's Puttyworld
· Is Crazy Aaron a real person?
I am an honest to goodness, living, breathing person and I do bear an eerie resemblance to our company logo. My hip cartoon alter ego has his own blog where he reveals the day to day workings of Puttyworld.
· Where is Crazy Aaron's Puttyworld located?
Crazy Aaron's Puttyworld International Headquarters are located in the western suburbs of Philadelphia, PA.

For more information visit About Us.

· What am I supposed to do with Crazy Aaron's Thinking Putty?
Play with your Thinking Putty at home, school, work, the car, anywhere! Bring your Thinking Putty with you to work or school and leave it on your desk. You'll find yourself tearing off a handful and using it to relieve stress while your brain ponders infinite creative possibilities. Soon after, you'll find your own unconscious energies breaking through -- creativity you didn't even know you HAD!

Sculptures and Dali-esque designs will flow from your own hands and "work" may even be transformed into FUN?!?!

· If I bring the Thinking Putty to work or school with me, will people think that I am incredibly cool?
Yes, they will. I guarantee this! Your friends and coworkers will most likely try to steal some Thinking Putty from you. Thinking Putty in the hands of others creates uncontrollable and insane jealously. Perhaps they will try to befriend you and weasel their own large handful of putty from your personal supply.

Eventually you will probably want to order more Thinking Putty to feed the habits of yourself and your friends. (This is Crazy Aaron's plan for world domination.) Shortly afterwards, you will become a self-proclaimed monarch of a new Thinking Putty fiefdom. Your office or classroom will begin to look like a Dali workshop with Thinking Putty dripping from the ceilings. The unleashed and unbridled creative force of your workplace or school or home will make you all unstoppable.

· This whole thing sounds crazy, like a scheme to take over the world through fluoridated water supplies. Are you off your rocker?
Crazy Aaron tells no lies but he is a little "crazy." Buy some Thinking Putty and see for yourself!
Thinking Putty Information
· How much Thinking Putty is inside each tin?
There is 1/5 pound (3.2 ounces) of Thinking Putty inside each 4" tin - enough for extra fun for kids or a large adult handful!
· Is Thinking Putty non-toxic?
Yes. Thinking Putty is a Made in the USA product. It is manufactured entirely in the USA from top shelf materials sourced from industry leading vendors. We take product purity and regulatory compliance very seriously. We are certified compliant with ASTM F963 and EU standards EN 71 Parts 1, 2 & 3 which cover tests for toy safety. Our product is CPSIA compliant with all regulations. Additional information is happily provided upon request.

Thinking Putty is inert, non-toxic, and safe. Thinking Putty contains no latex, gluten, wheat compounds, or phthalates. It is safe for use by people with sensitivity to wheat or latex and will not promote the development of latex allergies.

You should NEVER put Thinking Putty into your mouth, ears, or nose. You should never eat Thinking Putty. If a small amount is accidentally ingested, have no fear, you'll be able to play with it again in a few days.

· Is Thinking Putty safe for use by children?
Yes! Thinking Putty is loved by everyone and is safe for children ages three and up.

Although Thinking Putty is completely inert, non-toxic, and safe, it may present a choking hazard to children if placed in the mouth or if a child attempts to swallow the product.

Please exercise extra caution around small children. Thinking Putty should not be used by children under three years of age for this reason.

· Is Thinking Putty available in stores? Can I sell Thinking Putty in my store?
Yes! You can also see a list of stores that carry Thinking Putty here. If you would like to carry Thinking Putty in your store, please call us at 866-578-2845 or email our Wholesale Manager, Cheyanne, at cheyanne@puttyworld.com.
· There is Thinking Putty stuck in my shirt/pants/rug/sofa/sheets! How can I remove it?
Use Rubbing Alcohol (70% Isopropyl Alcohol) from the drugstore. It is the easiest way to remove Thinking Putty from natural fabrics and hair.

Do a spot test first on a non-visible part of fabric to ensure the alcohol will not cause further damage. Liberally pour the rubbing alcohol onto the affected area. The Thinking Putty should liquefy and become easily removed with a paper or cloth towel.

If your Thinking Putty has adhered to a synthetic fabric such as nylon or polyester, Rubbing Alcohol may damage the fabric. Try WD-40 to loosen the Thinking Putty and remove it from the surface.

If all else fails, take your garment to the dry cleaners and let them know your stain is silicone based.

For more detailed information see here.

·  Can Thinking Putty stain fabric?
Unfortunately, the answer is yes. Thinking Putty is best left in its tin when it is not being used. But if it does stay on fabric for an extended period of time, once the putty itself is removed (see above), certain pigments in different colors of Thinking Putty can stain certain fabrics. As with any product, we suggest watching children when they are playing with it to make sure it is not left on fabric for a long period of time. Feel free to contact us for additional help.
·  Does Thinking Putty dry out?
No way! Thinking Putty is silicone based, not clay or earth based like other modeling compounds. Thinking Putty will never dry out or crumble.

The only reason to keep it in a closed container is to offer protection from dirt, dust, and hair that may otherwise accumulate.

· Is Thinking Putty like Gak™, Floam™, Noise Putty™, Slime™, Mars Mud™, or Goo?
Absolutely not! Thinking Putty is in a class of its own - with its own unique physical properties and amazing colors.

Thinking Putty does not leave a sticky residue on your hands. You won't feel like you need to "wash up" after playing with Thinking Putty.

Thinking Putty is stretchy but bounces like a ball! It tears like paper, and can shatter like ceramic. Super Magnetic Thinking Putty can also be attracted to a magnet and our Hypercolors can change color with the heat from your hand.

Unlike all other products, Thinking Putty comes in extra large handfuls and a rainbow of really awesome colors!

· Can I bring Thinking Putty through airport security or onto an airplane?
Yes. Thinking Putty may appear superficially like the plastic explosives you see on TV, but the similarities end there. Thinking Putty will not appear as an explosive to either color X-ray or sniffer machines. It is neither a liquid nor a gel and is not subject to the criteria governing those objects. That said, security screeners have absolute personal discretion in exercising their jobs. They can confiscate anything they like regardless of the posted rules.

If you ever have your Thinking Putty confiscated, just let me know and I'll make things right.

· Will Thinking Putty leave a residue on my hands? Does it smell bad?
Thinking Putty does not leave a sticky residue on your hands. You won't feel like you need to "wash up" after playing with Thinking Putty.

Thinking Putty is classified as odorless but it does have a detectable "medicinal" smell if held right up to the nose.

· After lots of use and love, my Thinking Putty has gotten rather dirty. How can I remove bits of hair/dirt/fuzz from my Thinking Putty?
So far, we haven't come up with cost effective way to clean Thinking Putty. If your Thinking Putty has collected too much stuff for your liking, we suggest you purchase a fresh tin.
· Can you make custom colored Thinking Putty?
We are able to create custom color Thinking Putty to match any PMS color or color sample.

We can add special effects to the Thinking Putty like metallic and electric swirls, glow in the dark, color flip-flop, sparkles and more.

Please email us for more information.

· Do you provide customized products for promotional or corporate use?
Of course! You can see samples of our work and find out more here. We can completely customize the packaging, size of container, color, and labeling to meet your special needs.

Just send us an email and let us know some basic parameters for your promotion (rough quantity, use, timeline, etc). We'll get back to you with prices, options, and photos of sample work we've done for other clients.

· What is this stuff? Where did it come from?
During World War II, America's supplies of natural rubber were scarce. The Japanese had occupied many areas in the South Pacific where rubber trees are found.

Thinking Putty and many other silicone products were developed during World War II as American industries searched for rubber substitutes that could be used in place of natural rubber tires, gaskets, and seals.

In 1936, at the Mellon Institute of Industrial Research, Dr. Earl Warrick began experimenting with "organosilicon" chemistry - combining silicon (think: sand, glass, computer chips) with carbon (think: you and me, charcoal, and fossil fuels).

In 1943, he left the institute to join the newly formed Dow Corning Corporation. His research was refocused to help the war effort by developing a synthetic rubber substitute. Although he failed to produce a suitable rubber before the end of the war, one result of his experiments was a Silicone Bouncing Putty (the primary ingredient in Thinking Putty).

Although it had no industrial use, he kept some around - it made a nifty toy!

Order Status
· Has my order shipped?
You can check the status of your order by clicking the order status link in the email you received when you placed your order.

If you've misplaced your order confirmation, email us or give us a call (toll-free) at 866-578-2845. We'll track down your order and get you all the details!

· How do I track my order?
If your order was shipped via UPS, go to here and paste the tracking number from your order status page into the open field.

If your order was shipped via FedEx, go to here and paste the tracking number from your order status into the open field.

If your order is being delivered outside of the United States, we apologize that there is no tracking information available at this time. If you'd like to confirm that your package was shipped, email us, or give us a call at +1 866-578-2845.

· My order never arrived.
You can check the status of your order by clicking the order status link in the email you received when you placed your order. You can use the tracking number to determine the location of your package.

Don't hesitate to email us or call (toll-free) if you need additional assistance.

If your order is being delivered outside of the United States, we apologize that there is no tracking information available at this time. If it has been more than 21 days since your order was placed, email us, or give us a call at +1 866-578-2845.

· An item is missing from my order. I received the wrong color.
Although we check and double check each order as it is processed, mistakes do happen. Please email us or give us a call (toll-free) and let us know what's wrong.

We'll act quickly to solve the problem and make everything right!

Payment and Sales Tax
· What are my payment options?
We accept Visa, Mastercard, American Express, Discover, Diner's Club, and Carte Blanche on our website.

We also accept Personal Checks (in US Funds), Money Orders, and PayPal. If you'd like to use one of these methods, just send us an email or give us a call (toll-free) at 866-578-2845.

· Do I have to pay sales tax?
Only packages being delivered inside Pennsylvania are required to pay 6% sales tax. All other destinations are delivered tax free.
· Do I have to pay duties or VAT on my purchase from outside the United States?
International customers are responsible for paying taxes, fees, duties, or VAT charges at the time of delivery by their local courier. We would love to automate this process but it would be impossible for us to figure out the tax details for every locality.
Gifts and Gift Certificates
· Do you offer gift wrap? What does it look like?
We offer a distinctive gift wrap for our metal tins and our 1 lb Bulk Bags. Gift wrap is $2.75 per item.

Each tin is lovingly wrapped with a translucent, iridescent foil and filled with colored tinsel. Your gift message is handwritten on a Crazy Aaron gift card and slid onto a metallic foil ribbon. The foil ribbon is then tied around the gift wrap to seal your special gift!

· I only want to gift wrap a few items in my order. How do I do it?
At this time our website doesn't have the ability to gift wrap certain items and not others.

However, your order is processed by a real human being. Feel free to elaborate your special needs in the comments field of your order form.

We'll read those comments, get in touch with you to confirm that we understand (if necessary), adjust your payment total and then ship your order.

· What information is on the packing slip of the gift recipient?
We'll include a packing slip with your gift that lists the contents of the package.

If you are shipping directly to the recipient (i.e. you are not sending the gift to yourself), the packing slip will only contain a list of the items ordered and the address to which the package was sent.

The following information is NOT on the packing slip:

  • The sender's name and address
  • The price of the items ordered
  • How the items were paid for
If you want your recipient to know who sent the package, be sure to include identifying information on the gift card that will be attached to each item.
· How do I purchase a Gift Certificate?
Visit our gift certificate page and add a gift certificate of the appropriate amount to your shopping cart. When you checkout, please notify us if you would like paper certificates sent in the mail. If you do not need paper certificates, the gift certificate codes will be emailed to the address you specify.
· How do I redeem a Gift Certificate?
Begin by choosing the items you'd like to purchase and placing them into your shopping cart. You can enter your gift certificate code (starting with @) into the appropriate field on the checkout page. Remember, you can redeem as much or as little of the gift certificate as you want with each order; the remaining balance will be stored in your account for future orders.
Shipping and Returns
· What are your shipping charges?
I never, ever charge a "handling" fee.

Just place your order into your shopping cart and enter your shipping information. You'll have a chance to review your shipping charges BEFORE you enter any payment details!

Your Thinking Putty is shipped with UPS or USPS (depending on your distance from Philadelphia, PA) to all US destinations. International destinations receive their packages via the International Postal System.

· How quickly will you ship my order?
Orders received before noon EST (-5:00 GMT) should ship the SAME DAY.

If we have any questions about your order we'll get in touch with you as quickly as possible to ensure your package ships promptly.

· Which items do you have in stock?
All product available on the website is in stock and ready for immediate shipment.

In the rare circumstance that a product you order is unavailable, we'll contact you immediately to discuss the situation.

· Do you ship to my country? How much will it cost? How long will it take to arrive?
Of course!

We ship worldwide to every country allowed by US law. We also have a growing network of online stores in countries around the world. These stores stock the product locally saving you time and the costs of international shipping.

  • United Kingdom - www.likeclockwork.biz for retail or www.greenelephanttrading.com for wholesalers
  • Austria - www.knete.at
  • Bulgaria - www.plastilin.bg
  • Czech Republic - www.plastelina.cz
  • Denmark - www.coolstuff.dk
  • France - www.pate-intelligente.fr
  • Germany - www.knete.de
  • Hungary - www.gyurmalin.hu
  • Japan - www.puttyworld.jp
  • Poland - www.sprytna-plastelina.pl
  • Singapore - www.toybrickstation.com
  • Slovakia - www.plastelina.sk
  • Spain - www.plastelina.es
  • Sweden - www.coolstuff.se
    If your country isn't represented above, then just place your order into your shopping cart and enter your shipping information. You'll have a chance to review your shipping charges BEFORE you enter any payment details.

    Your package will be shipped via the International Postal System. Although there is no tracking number available, most packages arrive within 7-14 days from the date of shipment.

    If customs agents in your country choose to inspect the package, it may take longer.

  • · Can you expedite international shipments? I need mine right away!
    Yes! If you need your Thinking Putty right away, email us or give us a call +1 866-578-2845 and we'll let you know of any additional charges and explain the different options available.
    · Do I have to pay duties or VAT on my purchase from outside the United States?
    International customers are responsible for paying taxes, fees, duties, or VAT charges at the time of delivery by their local courier. We would love to automate this process but it would be impossible for us to figure out the tax details for every locality.
    · Do you ship to APO/AFO addresses?
    We sure do! Just select the "AK, HI, APO, FPO" shipping option and your Thinking Putty will be shipped via USPS Priority Mail.
    · Do you ship to Hawaii and Alaska?
    Of course! Select the "AK, HI, APO, FPO" shipping option and your Thinking Putty will be shipped inexpensively via USPS Priority Mail.
    · I'm unhappy with my Thinking Putty, and I want to return it.
    We're sorry to hear that Thinking Putty didn't meet your needs. Please email us or give us a call (toll-free) at 866-578-2845. We'll figure out the most convenient way for you to return the product and receive a full refund of your product price.
    Privacy and Security
    · Is my online order secure?
    Yes! Your order is placed on a secure server maintained in a Yahoo! datacenter using SSL (Secure Sockets Layer) 128-bit encryption and the HTTPS protocol. After your order is placed, sensitive information such as credit card data is moved to a secure offline environment. Yahoo! continually monitors its ecommerce servers and each day checks its security against the latest computer security advisories received from the FBI, CERT, and the NIPC. Click on the icon to the right for more information. 

    ecommerce provided by Yahoo! Small Business

    · What is your Privacy Policy?
    You may review our entire privacy policy here.

    It's pretty simple though -- Crazy Aaron's Puttyworld will not provide, rent, or make available in ANY WAY customer information to any other parties. No unsolicited phone calls will be made and you may unsubscribe from our infrequent email newsletter at any time.



     
    Phantoms -- NEW Super Magnetic Super Illusions Crystal Clears Putty Creatures Heat Sensitives Glow in the Darks Electric Colors Metallic Colors Primary Colors Original Colors Accessories Bulk Thinking Putty
     
    Comments, Questions, Requests? Email customercare@puttyworld.com or call toll-free 866-578-2845
    Copyright © 2013 - Crazy Aaron Enterprises, Inc. All Rights Reserved